Return & Refund Timeframe

You can request a return or refund within 180 days after delivery. However, for issues like misprinted items, damaged products, defective items, or lost packages, it's best to submit claims within 7 days for faster resolution.

Conditions for Returns

Unless there's a defect or production error, returned items must be:

• Unused

• Unworn

• Unwashed

• In original condition

Tapstitch does not accept items that are worn, stained, damaged from misuse, or altered after delivery. Plus, you'll be responsible for return shipping costs.

Refunds

Once approved, refunds go back to your original payment method in the original currency. Processing times vary by payment provider.

Non-Returnable Items

Some items cannot be returned (unless there's a manufacturing defect):

• Tights, underwear, pajamas, swimsuits, socks, and masks

• Sample items

• Items returned beyond 180 days

• Items that were correctly produced per your design/specifications but are unwanted

For any return, refund, or order concerns, contact support@tapstitch.com with your order number and photos/description of the issue.